Episode 52: How Call Tracking Can Transform Your Practice With Matt Prados

Whenever I talk with a practice who is struggling to get where they want to be… The first thing we look at is how they answer their phones.

It’s deceptively simple, but can often make all the difference in the world.

Listening to your phone calls isn’t “sexy” but it can often give you tremendous insight on areas to improve.

Today’s guest, Matt Prados founder of MessageMetric, has  spent years mastering the art of phone tracking and knows exactly how to transform your front desk into a referral generating machine. You definitely don’t want to miss today’s episode.

Here are a few things you’ll discover in today’s episode:

• How to know EXACTLY where your customers are coming from.
• Why you HAVE to call track in your practice.
• Why you should NEVER have your phone go to voicemail during business hours.
• Why you’re never too busy to listen to your phone calls.
• An intelligent way to respond to insurance questions over the phone.
• The secret to being an “effective executive.“
• How “whisper messages” can transform your practice.
• How to improve your staff training with a simple step.
• Why you’re never too busy to listen to your phone calls.
• A simple way to reduce your patient acquisition cost.
• Why reviews are essential, and how to get them more.
• Why more data isn’t enough.. And how to execute on your information you track.
• How the average front desk wastes 50 percent of the leads.”

Quote

“I want you to talk to the person on the other side of the phone like you talk to your mother.” – Matt Prados

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